Services
The right tools for your needs
A short selection…
There are so many different ways to support your attraction. The portfolio of possible cooperations is as huge as our industry is. Therefore you will have the chance to browse through some of the most booked services by now. If you are interested in working with me or you can’t find the right service for you, please let me know.
My approach…
As there are many ways to get started I do like to analyse and discuss the situation, to have a proper understanding of the situation and how we can look for solutions that fit. I do believe that asking serious questions and listening to all voices will often bring up not the solution you want, but maybe the solution you need. Listen, understand and participate – from there we can look togehter for a direction that suits your attraction, your staff and your guests.
Operations Manual
The foundation of every attraction is your operations manual. It is a guideline on how to operate your daily business with all its important topics: brand identity, operational procedures, emergency procedures and staff training documents.
It is highly recommended to have this document, either on paper or digital, ready for your employees. Upon your operations manual you can set a space for staff to act within and have your knowledge ready on one spot for all relevant health & safety themes. Your operations manual is also a guideline for all managers in your team, for delegating the daily business to your own staff – this gives your more free time to focus on your strategic development for your attraction.
Together we will create and produce your own operations manual, with all your input and daily routines.
Strategical Planning
You are new to this industry and want to operate an amusement attraction? Sometimes there might be more open questions on how to handle a guest experience and run a day-2-day business. We will have a look into your operational procedures, find the right tools to make it work and, if needed, will create training documents and guidelines for you and your staff to set up a clock that ticks with your rhythm.
Snag List / QIS Analysis
Having a change of perspective and can be helpful to identify potential for your guest experience. In form of a mystery visitor I will visist and analyse your attraction – the result will be a report, similar to a snag list, where I identify different elements to enhance your experience for both staff and guests. Categorized is this report in three different themes: Quality, Improvement and Safety. What are crucial elements to optimize your experience, where do you have potential for further improvement and what safety hazards, especially focused on your target group, may be visible?
This report will be handed to you after a my visit at your attraction in digital form. All experienced elements will be, if possible, documented by picture and description with possible solutions, so you can immediately create an action plan.
Guest Journey Training
How does your customers experience a day at your attraction? What kind of challenges do they experiences on their own journey? What challanges can we tackle or make even great experience?
The guest journey can be really troubling, depending on what our guests face upon arrival or even while experiencing our attraction. This training will take your staff behind this journey, we will step into the shoes of your our guests and develop an understanding for our involvement as employees within this journey. It can be our mission to make them guests feel more relaxed and have the greatest experience there will be.
This training is an interactive, hands-on experience and can be best experienced within your attraction for your staff. Duration depends on your own needs and can vary between 3-5 hours. Maximum 25 people can be trained per session.
Staff planning
How much staff do I need? How much budget to I have to calculate? What kind of rotation and plan can I implement?
My focus has always been on staff and recruitment within my contracts in the past years. It is crucial to have a plan for different types of budget, especially when you are having an attraction which is dependend on external factors, like weather or vacation periods.
Together we will work on a staff plan to create a general understanding on how much staff is needed for your operations, we will design different scenarios for different needs and also have a look into the different roles you need to have, to make your own vision come true.
Employee Life Cycle
What is Onboarding and why is it crucial to have a good Offboarding as well? Your employee life cycle begins way before you hire new staff. While recruiting new staff you are stepping with your vision outside, to create attention and awereness for your attraction. Candidates should, if hired or not, be valued and included within your brand. We will define with you a good strategy to make candidates and new hires feel welcome and make them want to work for you. From this point onwards it depends on how much involvement, care and attention is put into your HR procedures to make your staff become role models and make your vision come true.