SPECIALIZED IN GUEST EXPERIENCESTAFF EXPERIENCEHROPERATIONSMASTER PLANNINGNEW OPENING
Years of experience with global brands and attraction operators
Operations
Process analysis & management | Guest Flow
Documentation
Operations Manuals | SOPs | Handover Documentation
Staff Training
Guest Journey Training | Onboarding | „Welcome Days“
Interims Management
New openings | Transitions
Human Resources
Staff Planning | Digitization | Staff experience | Process management
Quality Management
Independent quality audits | Action plans