maintaining & creating longlasting experiences
For your staff and guests
Leisure attractions are only as good as their created experiences are. But what makes a good experience?
Is it incredible theming, an amazing immersion with thrilling rides or entertaining shows?
Maybe a little bit of everything. And to make this whole experience work, all those attractions and activities have to work together towards the bigger picture: creating memorable experiences.
Working with different brands and global attraction operators I have learned, that the key for incredible experiences lies within the organisation and structure of our attractions. Established and interconnected operations are the foundation of our daily buisness. Operations keep our departments together, gives our staff members purpose and reminds us of our mission and vision.
It seems not that much of a thing on first thought, but imagine baking a cake without a recipe.
Sure, we might get to a result, but with experience, balanced ingredients and plus-ing the final result we can create an amazing piece of baked goods. And this recipe can be used for more cakes, scaling them up and fine tune them to make them even better.
Operations + Human Resources = Guest Experience
A simple formula for great results. Building the foundation for your daily operations with thoughtful procedures and executed by well trained staff members with bring you the results you are looking for. If your staff is not properly trained and introduced to their role or your operations relies on reinventing the wheel every day, you will reach a tipping point where you guests will realize, that something is going on. Operations and HR will result in guest experience that can be shaped into something special. Let's create some memorable moments!
Services
Operational Consultation
- Operational concepts
- Masterplan review
- Process management
- Interims management
Documentation
- Operations Manual
- Ride Documentation
- Training handbooks
Human Resources
- Onboarding training
- Guest Experience workshops
- Staff management
- Staff handbooks
- Employer Branding
Mystery Visits
You are looking for regular feedback from a secret guest to make sure your experience is in line with your vision?
Contact me for setting up regular guest-focused mystery guest or book me for an in-depth analysis of your customer journey, both analogue and digital.
Who am I?
With years of experience in operations, guest experience and human resources I know that success in the amusement business lies in two key areas: dedicated staff and efficient operations. That’s why I believe that training and documentation is necessary to ensure a seamless and unforgettable experience for your guests.
With my Amusement Business Support I specialize in offering tailored solutions for attractions of all sizes. Whether you run a small family park or a large-scale theme park, I am committed sharing my expertise to help you achieve your goals.
By focusing on operations as the foundation of your attraction, we can work together to optimize efficiency, streamline procedures and enhance your guests‘ overall experience. From front-line staff to managerial roles, I understand the importance of a well-trained and motivated team.
Founded in 2019, Amusement Business Support is dedicated to providing comprehensive support to the amusement industry. With a strong emphasis on operations, guest experience and human resources I am your go-to partner for success.
Ready to take your attraction to new heights? Let’s collaborate and make your vision a reality. Contact me today and let’s discuss how we can support your amusement business.
Clients & Partner
The business podcast for leisure-makers
In my bi-weekly podcast we talk with industry experts about my favorite topics: Operations, HR and guest experience. Additional expertise is shared in different deep dives with easy to use informations for your daily operations. "How to Freizeitpark" is in German. For english content visit my new channel "How to Freizeitpark - Abroad" and listen to international experts from our wild and beloved leisure industry.