Happy to have you here on my page. And even more I am happy to share my expertise from over 20 years within this industry. Want to create memorable experiences for both staff and guests? That’s what I am here for!
That I have spent my childhood in amusement parks shouldn’t be a surprise for you. But what surprised me is that after all this years it is still exciting to greet guests in our attractions on a daily basis. Not a single day is alike and we are evolving with every feedback we get.
And that is why I have decided in 2019 to share my knowledge I have gained as a professional in various attractions from all around the globe. With my Amusement Business Support I do support leisure attractions of any size and kind in their operational questions. And if you are thinking about opening a new attraction I am happy to support you as well during masterplanning, construction-phases and as an interims manager for your opening.
The foundation of what makes your attraction work. From basic to emergency procedures - all of your daily business compiled into an operations manual will give you the freedom to focus on more longterm decisions. And you daily operations can run as you intendend.
An industry for people by people. Having the right people with the right qualification on the right position is the main goal. For a successful staff-life-cycle it is crucial to offer a basic training and develop your staff members on a daily, weekly and monthly basis.
If you combine good operations and service focused staff you will create great guest experiences. Our main goal for our attractions is to create memorable experiences. This is only possible if both operations and HR work closely together. From here we can create magical moments and our guests become fans.
A small of excerpt of my services for you and your attraction!
Sustainable strategic decisions for your daily operations and process management
Deep dive reports from myself or regular scheduled true mystery visits by my "agents"
For frontliners, new-starters and
guest-facing talents
Operations Manuals, Ride Documentation, Staff Handbooks, etc.
Fancy a trip behind the curtain? Let us take a look together in this bi-weekly podcast and listen to amazing stories and insights.
Contact me now and see where we can work together. Let me support your attraction with my operational expertise.