Jump House
(Cologne, Germany)
October 2017 – December 2019
Junior Operations Manager HR
Main responsibilities:
- Recruiting and training new staff
- Planning staff within given budget compared to forecasts and pre-bookings
- Payroll
- Maintaining of personal files and contract details
- Supervising daily operations to maintain and ensure highest quality standards within company and brand values
Projects:
- Developing and executing training concept to raise understanding for our guests journey to increase interaction and experience
LEGOLAND Discovery Centre
(Berlin, Germany)
December 2016 – September 2017
Operations Manager
Main responsibilities:
- Maintaining overall functionality and quality of exhibition
- Support of general management with financial and marketing reporting
- Maintaining and supervising financial budgets for all operational expenses
- Supervising daily operations to maintain and ensure highest quality standards within company and brand values
- Process management to ensure efficieny and productivity
SEA LIFE Centre
(Speyer, Germany)
February 2016 – November 2016
Operations Manager Trainee
Main responsibilities:
- Maintaining overall functionality and quality of exhibition
- Support of General Management with financial and marketing reporting
- Maintaining and supervising financial budgets for all departments
- Facility Management, including servicing of all relevant health & safety equipment, building services and city services
- Training in Health & Safety for all local employees
- Supervising daily operations to maintain and ensure highest quality standards within company and brand values
- Process management to ensure efficieny and productivity
Projects:
- Preparing Health & Safety Audit in cooperation with displays team to incorporate company and legal health & safety regulations for the safety of staff and guests
- Supporting Entertainment Supervisor for event preparation in cooperation with local Marketing
Global Project:
- Developing a new entertainment story line for SEA LIFE Centre Munich with technological and psychological upgrades to create a new experience for both staff and guests
LEGOLAND Malaysia Resort
(Nusajaya, Johor Bahru, Malaysia)
July 2015 – January 2016
Assistant Events & Entertainments Manager
Main responsibilities:
- Maintaining overall functionality and quality of all entertainment products (including live shows, events, character appearances and street acts)
- Recruiting and planning entertainment team within budget and effectiveness
- Cooperation with Sales & Marketing for press launches of events and attractions
- Training and developing staff to maintain highest quality standards within the brand
Projects:
- New concept for halloween event „Brick or Treat“
- New concept for holiday event „Holiday Bricktacular“
- Character show for off-season „Castle Stories“
- Early Entry phase for hotel and individual guests including new entertainment area at welcome area
SEA LIFE Centre
(Oberhausen, Germany)
August 2010 – June 2015
Entertainment Supervisor
Main responsibilities:
- Maintaining overall functionality and quality of exhibition
- Maintaining all informational and educational boards
- Recruiting and planning entertainment team within budget and effectiveness
Projects:
- Park Entertainment for SEA LIFE Abenteuer Park / Abenteuer Park Oberhausen, including walking acts, regular small-scaled outdoor shows and feeding sessions
- Complete overhaul of entertainment products including new interactive elements for both staff and guests
- VIP Packages for guests including backstage tours and feeding sessions
Alton Tower Resort
(Alton, Staffordshire, UK)
April 2014 – November 2014
Events & Entertainments Experience Manager
Main responsibilities:
- Maintaining overall functionality and quality of all entertainment products in the resort (Hotels, Water Park and Theme Park)
- Recruiting and planning entertainment team within budget and effectivenes
Movie Park Germany
Halloween Horror Fest
(Bottrop, Germany)
April 2008 – July 2010
Creative Consultant
Main responsibilities:
- Developing storylines for exisiting and new haunted attractions
- Transfering story concepts into CAD drawings for maintenance and showtech departments
- Writing and directing recorded pre-shows for haunted attractions
Projects:
- Dark Gold Mine
- DEATHpital
- Baboo Twister Club
Movie Park Germany
(Bottrop, Germany)
April 2004 – July 2010
Tourguide / Ride Host
Main responsibilities:
- Guiding audience through „Movie Magic Special Effect Show“ in an entertaining and educational manner
- Operating various attractions within the park
- Guided Tours for school groups with educational elements on how a movie is made
Projects:
- Media content creation for grand opening of new Area „NickLand“